Privacy policy

Sentrova Solutions, registered in India, is responsible for the personal data described here. Our registered office is Andhra Pradesh, India and our registration number is [registration number to be added]. You can reach us at info@sentrovasolutions.com.

When you submit the contact form we receive the fields you filled in: name, email address, the goal you described, your organisation if given, and your message.

Our server also records the IP address the submission came from and the browser user-agent string. These are not marketing data. The address is what the rate limiter counts against so one sender cannot flood the form, and both are what let us tell a real enquiry from an automated one.

The form includes a field no person can see. If it is filled in, the submission is flagged as automated. That check exists so the form does not need a puzzle or a third-party bot service that would watch you.

We process the enquiry because you asked us to contact you, which under the Digital Personal Data Protection Act, 2023 is consent given for a clearly stated purpose. You can withdraw it at any time by emailing us, and we will delete the enquiry.

Each enquiry is written to an append-only file on our server, readable only by the account that runs the service, and a copy is emailed to us so we can reply. Both sit in the same two places; there is no third system holding a shadow copy.

We keep server logs to operate the service. Message bodies, passwords and access tokens are stripped from those logs before they are written, so the logs never become a second copy of your enquiry.

Enquiries that do not become work are deleted after [retention period to be confirmed]. Enquiries that do become an engagement are kept for as long as the engagement and the record-keeping obligations that follow it require. Ask us to delete yours sooner and we will, unless a law requires us to keep it.

We use Cloudflare Web Analytics to see which pages are read. It sets no cookies, builds no profile and cannot follow you to another site. It records a page view, a referrer and coarse device information, and nothing that identifies you. That is why this site shows you no cookie banner: there is nothing to consent to.

You can ask what we hold about you, ask us to correct it, ask us to delete it, or withdraw your consent. Email info@sentrovasolutions.com and we will answer within one working day and act within thirty days.

If you are not satisfied with how we handled it, you may complain to the Data Protection Board of India.

The site is served over HTTPS and sends a strict content security policy. The enquiry file is written with owner-only permissions. Administrative access to enquiries requires a token and locks out after repeated failures. No security is absolute, and we will tell you promptly if an incident affects your data.

If you have found a vulnerability, our disclosure contact is in security.txt.

If this policy changes, the date at the top of this page changes with it. We will not quietly widen what we collect or why.